Singapore-based crypto exchange DragonEx reported on Monday that it had been hacked, losing an unspecified number of digital assets belonging to both the exchange and its users.

Announcing the hack on its official Telegram channel, DragonEx detected the hack on Sunday March 24, briefly taking the platform offline to work on “system maintenance” once it was discovered.

In the announcement, an admin representing the DragonEx team explained that some “of the assets were retrieved back, and [they] will do [their] best to retrieve back the rest of stolen assets.” They continued:

“Several Judicial administrations were informed about this cyber crime case including Estonia, Thailand, Singapore, HongKong etc. and we’re assisting policemen to do investigation. All platform services will be closed and the accurate assets loss recovery situation will be announced in a week. For the loss caused to our users, DragonEx will take the responsibility no matter what.” 

The closing remark serves to comfort users of the exchange, and is a refreshing change of pace in a space where exchange hacks, most recently Cryptopia, consistently result in a loss of users’ assets.

Update and Appeal

As of Tuesday, the Telegram admin has revealed wallet addresses for 20 different cryptocurrencies —including 9 of the top 10 cryptocurrencies by market cap — that are linked to the stolen assets.

In an appeal to other exchanges, the update added:

“We earnestly request help from all our fellow exchanges and other industry strength, please help us to investigate and traced the assets, freeze them and stop the assets flows.”

In the meantime, all trading on the exchange has been halted, and the admins continue to identify and inform fellow exchanges who receive stolen funds. The DragonEx team will disclose the exact losses in a week’s time.

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